LiveAgent: Omnichannel Customer Service Platform
What does LiveAgent offer for AI-powered help desk?
LiveAgent combines an all-in-one customer service platform with AI chatbot, live chat, ticketing, and call center. Automate up to 75% of conversations with built-in AI.
Resolves customer inquiries instantly, 24/7, in 100+ languages, lightening your team’s workload. Built on autonomous AI agents.
AI Chatbot
AI Answer Improver
Strengthens every human reply, ensuring clear, polished, and professional communication with customers.
AI Answer Improver
AI Answer Composer
Generates complete, accurate replies in one click. Learns from your knowledge base to ensure every response is correct and consistent.
AI Answer Composer
What is CHAT.devad.io?
CHAT.devad.io provides omnichannel customer support with a unified inbox for 10+ channels including website chat, WhatsApp, Instagram, Messenger, Telegram, and email, featuring smart routing, tickets, and knowledge base.
AI Automation includes chatbots, auto-replies, real-time translation, and multilingual support that automates 70–80% of inquiries.
Marketing & Lead Gen offers popup messages, proactive chat, follow-ups, newsletters, and chatbot funnels.
Pricing starts at $10/month (50% off on annual plan).
Why choose LiveAgent’s omnichannel platform?
Every channel. One inbox. No missed chats. Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard with 175+ features and 200+ integrations.
LiveAgent has been selected as the fastest implementation software, the best live chat software, and an industry leader by customers on prominent review portals.
What are LiveAgent’s core features?
Our state-of-the-art software is full of efficiency features that will help you turn every ticket status from open to solved in no time.
Smart ticketing
LiveAgent relies on a state-of-the-art ticketing system that can manage and organize your customer communication.
Social media integrations
Provide convenient support and handle requests via Facebook, Twitter, Instagram, Viber, and WhatsApp.
The fastest live chat
One of the fastest live chats available comes packed with features that can help you sell more and reply faster.
Knowledge base
Create a customer portal with a knowledge base full of useful articles, guides, forums, or even answers to FAQs.
Built-in call center
LiveAgent call center can handle inbound and outbound calls, and it comes with features like IVR and callbacks.
How do LiveAgent success stories demonstrate value?
The best customer experiences are built with LiveAgent. Explore real success stories from businesses that chose LiveAgent as their help desk and dedicated communication platform.
How M4Markets Delivers AI-Powered Support with LiveAgent
Discover how M4Markets reduced agent workload and boosted international engagement 80% with LiveAgent’s AI chatbot and automation.
How CS Apparel Group launches new support lines in minutes with LiveAgent
Learn how CS Apparel Group, one of the largest sports and fashion retailers in Czech Republic and Slovakia, improved support speed by 75% with LiveAgent.
+75% improvement in average email response time (from 24h to 6h)
+17% improvement in SLA levels for calls (from 80% to 97%)
What are LiveAgent’s frequently asked questions?
LiveAgent is an all‑in‑one customer service platform that brings live chat, AI chatbot, email ticketing, built‑in call center, social media support, and knowledge base management together in a single dashboard to help teams deliver faster, smarter support.
What is LiveAgent?
How does the LiveAgent AI chatbot work?
LiveAgent’s AI chatbot operates 24/7 in 100+ languages, using your knowledge base, website content, and documents to answer common questions instantly. When issues are more complex, it hands the conversation off to your human agents with full context.
How does the LiveAgent AI chatbot work?
Does LiveAgent offer a free trial?
Yes — LiveAgent comes with a 30‑day free trial that requires no credit card, letting you test all features before committing to a paid plan.
Does LiveAgent offer a free trial?
How much does LiveAgent cost?
LiveAgent pricing starts at $15 per agent/month (billed annually) with multiple tiers available including Small, Medium, Large, and Enterprise plans — each adding more advanced features like call center, social channel integration, SLA, and dedicated support.
How much does LiveAgent cost?
What communication channels are supported?
LiveAgent supports email, live chat, phone (via built‑in call center), Facebook, X, Instagram, WhatsApp, Viber, Telegram contact forms, knowledge base, and more — all unified into one inbox so you never miss a conversation.
What communication channels are supported?
Can I cancel or change my plan anytime?
Absolutely — you can upgrade, downgrade, or cancel your plan anytime with no contracts, no setup fees, and flexible billing options.
Can I cancel or change my plan anytime?
Why evaluate customer service tools carefully with Our Blog?
Customer service platforms like LiveAgent deliver seamless omnichannel support, AI automation, and efficiency gains that boost team productivity and customer satisfaction.
Evaluating these tools requires time, as selecting the wrong one can harm ROI through poor integrations or high costs.
Our Blog stands as the premier blog curating top tools for modern businesses, offering unbiased reviews and comparisons.
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