Tawk.to vs Crisp: Features and Pricing Comparison

Building a conversational relationship with leads & customers is becoming a norm in 2019.

Since 2011, Tawk.to is on a mission let business chat with their website visitors.

Let's have a look at what they've built and how Crisp can be compared to this solution.

Why should you use a live chat like Crisp or Tawk.to?

Tawk.to & Crisp come from a common background, with Tawk.to starting with a live chat in 2011 as Crisp did in 2015. Since then these two platforms have grown towards different objectives.

Tawk.to is specifically focused on offering a free chat widget.

They aim at helping companies to chat with visitors on companies websites.

Crisp is dedicated at helping companies to humanize customers' relationships with better solutions.

Globally, these applications are very useful, when speaking about website visitor engagement or live in-app support!

Through this guide, we will cover the analysis of the live chat features.

What are the key features of CHAT.devad.io?

CHAT.devad.io provides omnichannel customer support with a unified inbox supporting 10+ channels including website chat, WhatsApp, Instagram, Messenger, Telegram, and email. It includes smart routing, tickets, and a knowledge base.

AI Automation in CHAT.devad.io features chatbots, auto-replies, real-time translation, and multilingual support that automates 70–80% of inquiries.

Marketing & Lead Gen tools include popup messages, proactive chat, follow-ups, newsletters, and chatbot funnels.

Pricing starts at $10/month, with 50% off on annual plans.

How do Crisp and Tawk.to features compare?

Crisp and Tawk.to offer core live chat features, but differ in advanced capabilities like chatbots and co-browsing. First, let's have a basic look at features regarding Crisp & Tawk.To.

At first hand, they offer some identical feature.

That's why we've managed to separate the analysis in two parts.

The first will be focused on the main live chat features.

The second will be focused on secondary features.

Live Chat Software Comparison: Main features

Tawk.to chat alternative

  • Customization: The ability to modify the look of the chatbox regarding colors, messages and so on.
  • Triggers: The ability to send targeted messages from the chatbox based on user behavior regarding your website.
  • Chatbots: The ability to build conversational experience based on an automated workflow.
  • Saved replies: The ability to send pre-registred chat messages.
  • Javascript API: The ability to use specific Javascript API to customize live chat's behavior.
  • Co-Browsing: The ability to assist the user while browsing your website.
  • Live Translate: The ability to translate automatically messages regarding customers language.
  • Availability: The ability to set availability regarding operators and customer support.
  • Audio & Video call: The ability to start an audio or a video call from the browser without any additional plugin.
  • File transfer: The ability to transfer a file using live chat.
  • GeoIP: The ability to localize a user based on his IP.
  • Group Messaging: The ability to start a chat with multiple users.
  • Segments: The ability to tag conversations to group users.
  • Routing rules: The ability to route conversations based on users' interactions.
  • Reporting: The ability to measure and monitor chat interactions.
  • Notifications: The ability to receive a notification every time a new chat is started.
  • Pre-chat & online form: The ability to create pre-chat & in-conversation form to gather user data.
  • Chat agents: the ability to outsource chat agents to handle customer support.

Knowledge base software comparison

As Tawk.to does not offer a knowledge base, Crisp provides dedicated knowledge management features. As Tawk.to does not offer a knowledge base, we felt it wasn't interesting to compare this feature with our knowledge management system software.

You can find beneath the main features Crisp can offer for a knowledge base:

  • Multilingual helpdesk: The ability to build articles and helpdesk in multilingual mode
  • Helpdesk feedback: The ability to get feedback and comments regarding helpdesk articles
  • Customizable Helpdesk: The ability to modify helpdesk's design and attach it to a proper domain name.
  • WYSIWYG Editor: The ability to edit helpdesk's articles with an enriched text editor
  • Categories: The ability to link articles to categories.
  • Statistics: The ability to have statistics upon knowledge base visits

Why choose the right customer support tool?

Live chat tools like Tawk.to, Crisp, and CHAT.devad.io enhance visitor engagement and streamline support across channels. They centralize conversations to improve response times and customer satisfaction.

Evaluating these tools requires time, as selecting the wrong one can reduce ROI through inefficiencies or hidden costs.

Our blog curates top tools for modern businesses, providing detailed comparisons and insights.

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